Delivery:
Thank
you for choosing Big Red Warehouse to supply your goods. As it is not always
possible to be in to receive your goods Parcel Force our carrier have instructions
to leave your parcel with a neighbour and obtain a signature. Parcel Force may
also leave you with a card to advise you where your parcel has been left. In
the event that they are unable to get a signature on delivery the driver may
note on your card that they have either taken the parcel to your local Post
Office for your collection or returned to the depot for re-delivery. Should
you be left with a delivery failure card this will contain important information
such as consignment number (parcel number) and a local Parcel Force depot telephone
number which you will need when chasing your delivery. Please do not throw this
card away before receiving your re-delivery/collection.
*£4.99 Standard Delivery
= 7 - 10 working days
*£5.99 Express Delivery
= 2 - 3 working days
*£10.00 Next Day Delivery
= Next Working Day, orders received before 3.00p.m. Mon to Fri. Exc.
Bank Holidays
*The above applies to
the U.K. Mainland and Isle of Wight.
International Deliveries
- Including BFPO
Highlands and Islands. Post Codes
BT, IM, IV, GY, HS, JE, KW, PA, PH, ZE |
3-5 Working days |
£12 |
| Southern Ireland. |
3-5 Working days |
£15 |
| Belgium, Luxembourg, Netherlands. |
3-5 Working days |
£14 |
| France, Germany, Denmark, Monaca. |
3-5 Working days |
£16 |
| Corsica. |
3-5 Working days |
£25 |
| Greece, Italy,
Portugal, Sardinia, Sicily, Spain. |
3-5 Working days |
£27 |
| Azores, Balearic Islands,
Madeira. |
3-5 Working days |
£45 |
| Austria, Czech Republic,
Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia,
Slovenia, Sweden, Switzerland, Estonia, Latvia, Malta, Romania,
Bulgaria, Canary Islands, Gibraltar, Vatican City, Albania, Belarus,
Croatia, Cyprus, Iceland, Kosovo, Macedonia, Moldova, Montenegro,
Russia, Serbia, Ukraine, Yugoslavia. |
3-5 Working days |
£37 |
| Turkey. |
3-5 Working days |
£57 |
| Andorra, |
3-5 Working days |
£69 |
For delivery to countries not shown in the table above
please call us on +44(0)1823 432432, or email us at
sales@bigredwarehouse.co.uk
to request a quote for delivery.
Receiving Your Order:
Bigredwarehouse instruct
their delivery agents (Parcel Force, Royal Mail) to obtain a
signature on delivery. Please inspect your delivery as soon as you
receive your order: You must advise Bigredwarehouse
within 3 days of receiving your order if your delivery is
incomplete or any of the items are damaged. Bigredwarehouse will not
be able to take any action if notified later than three days.
-
We are confident that you will enjoy your purchases
from Bigredwarehouse. However, in the unlikely event that you are not
100% satisfied with your order please notify us within 7 days.
-
For hygiene reasons we can not accept the return of mattresses, duvets or pillows once they have been removed from their packaging unless they are faulty.
-
Non faulty products must be returned within 7 working days following receipt
of goods for a refund of product value only. (return postage/carrier cost
will be the customers expense). We can arrange collection by our carrier
for a cost of £5.50 (with exception to larger outdoor items and Products
over 30kg in weight - call for more info) which will be deducted from any
refund of non faulty products.
-
Under the Distance Selling Regulations you have Seven Working Days to notify
us if you wish to cancel the order. You will be responsible for the cost
of returning the goods. Please ensure you take care of the goods including
the packaging.
-
Returned goods must have RMA (Return Merchandise Authorisation) reference
number supplied by us when contacted, along with details of customer name,address,
telephone number and reason for return enclosed.
Wholesale:
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